{"id":38,"date":"2008-06-29T16:28:40","date_gmt":"2008-06-29T15:28:40","guid":{"rendered":"http:\/\/david.carter-tod.com\/wp\/2008\/06\/29\/comcast\/"},"modified":"2014-11-26T15:21:46","modified_gmt":"2014-11-26T14:21:46","slug":"comcast","status":"publish","type":"post","link":"http:\/\/david.carter-tod.com\/wp\/2008\/06\/29\/comcast\/","title":{"rendered":"Comcast"},"content":{"rendered":"<p><em>Update: Comcast emailed me for details, followed up with my local office and got the signs and door fixed!<\/em><\/p>\n<p>Saying something negative about Comcast is hardly news, but stopping by my local office provided two examples that struck me as emblematic. There was a sign on the door telling people not to slam it. However, the problem was that simply letting go of the door made it slam. This means that the problem is not the responsibility of customers, but rather very simply that their door needs fixing. However, the sign made it their customers&#8217; fault. Then there was a sign telling people off for using their cell phone while in line. While no-one&#8217;s excusing the potential rudeness of conducting a call while also conducting business, and it can certainly be annoying, the sign framed the problem in just the wrong way.<\/p>\n<p>Simply a matter in both cases of striking precisely the wrong tone.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Update: Comcast emailed me for details, followed up with my local office and got the signs and door fixed! Saying something negative about Comcast is hardly news, but stopping by my local office provided two examples that struck me as emblematic. There was a sign on the door telling people not to slam it. However, &hellip; <a href=\"http:\/\/david.carter-tod.com\/wp\/2008\/06\/29\/comcast\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Comcast<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":[]},"categories":[6],"tags":[],"class_list":["post-38","post","type-post","status-publish","format-standard","hentry","category-work"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/s2nWeR-comcast","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"http:\/\/david.carter-tod.com\/wp\/wp-json\/wp\/v2\/posts\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/david.carter-tod.com\/wp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/david.carter-tod.com\/wp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/david.carter-tod.com\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/david.carter-tod.com\/wp\/wp-json\/wp\/v2\/comments?post=38"}],"version-history":[{"count":1,"href":"http:\/\/david.carter-tod.com\/wp\/wp-json\/wp\/v2\/posts\/38\/revisions"}],"predecessor-version":[{"id":248,"href":"http:\/\/david.carter-tod.com\/wp\/wp-json\/wp\/v2\/posts\/38\/revisions\/248"}],"wp:attachment":[{"href":"http:\/\/david.carter-tod.com\/wp\/wp-json\/wp\/v2\/media?parent=38"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/david.carter-tod.com\/wp\/wp-json\/wp\/v2\/categories?post=38"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/david.carter-tod.com\/wp\/wp-json\/wp\/v2\/tags?post=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}