Update: Comcast emailed me for details, followed up with my local office and got the signs and door fixed!
Saying something negative about Comcast is hardly news, but stopping by my local office provided two examples that struck me as emblematic. There was a sign on the door telling people not to slam it. However, the problem was that simply letting go of the door made it slam. This means that the problem is not the responsibility of customers, but rather very simply that their door needs fixing. However, the sign made it their customers’ fault. Then there was a sign telling people off for using their cell phone while in line. While no-one’s excusing the potential rudeness of conducting a call while also conducting business, and it can certainly be annoying, the sign framed the problem in just the wrong way.
Simply a matter in both cases of striking precisely the wrong tone.
David,
I apologize for the experience and I agree that it does not provide the right impression of Comcast. I would like to have this corrected. If it would not be too much trouble, would you mind sending me an email with the phone number on the account and the office location? I would like to share the experience.
Frank Eliason
Comcast
frank_eliason@cable.comcast.com
David,
I wonder if you can report back on how it all turned out. Does Comcast REALLY care 😉
Follow-up much appreciated:
“I wanted to let you know that the sign on the door has been corrected. It is also being fixed. The part should be here in the next few days. We are also rewriting the sign regarding cell phone usage.”