I really want to like Comcast, but they’re very incoherent. I’ve had cable/internet service with them for several years and just moved, so I’ve been interacting with their customer service quite a lot.
So a couple of things:
1. You call their customer service and I’d swear that within the first 20 seconds you hear about 5 different (automated) voices. It really gives you the feeling that you’re being shunted around.
2. I had a lot of connection problems yesterday (originally wrote this a month or so ago). I waited forever to get into a customer chat and failed, so I sent an email. Got an email response this morning telling me to call because they couldn’t solve the problem via email. About 10 minutes later I got an automated phone call to tell me that known problems in my area had been resolved. Oh and about 15 seconds after I sent the support email I got a call from someone verifying that my original install had gone well and all was fine. They were a bit unsure what to say when I told them I was having problems, which plainly didn’t fit with the script.
3. At the second try I did get the service hooked up at the new place, but the TV signal has been bad (no HD at all). The service guys told me that the line to my house would need replacing and it would be done on Monday. Nothing better by Friday so I call and there’s no record of that being scheduled or needed, so now a tech has to come to my house, probably to confirm the same issue that another tech already identified.